Last Updated: August 29, 2025
1. Overview
This Refund Policy outlines the terms and conditions for cancellations, refunds, and modifications to reservations and services at Fomef Hotel, located at 1192 Hamilton St, Vancouver, BC V6B 2S2, Canada. We are committed to providing fair and transparent refund procedures while maintaining the operational requirements of our boutique hotel.
2. Hotel Accommodation Refunds
2.1 Standard Refund Policy
For standard room reservations made directly with Fomef Hotel:
- Full Refund: Cancellations made more than 48 hours before the scheduled arrival date
- Partial Refund: Cancellations made 24-48 hours before arrival will receive a 50% refund
- No Refund: Cancellations made less than 24 hours before arrival or no-shows
2.2 Peak Season and Special Events
During peak travel periods, special events, and holidays (including but not limited to New Year's, Vancouver International Film Festival, and summer peak season), stricter cancellation policies apply:
- Full Refund: Cancellations made more than 7 days before arrival
- 50% Refund: Cancellations made 3-7 days before arrival
- No Refund: Cancellations made less than 3 days before arrival
2.3 Group Bookings
For group reservations (5 or more rooms):
- Different cancellation terms apply based on group size and contract
- Deposit requirements and refund schedules are outlined in the group contract
- Partial cancellations may be permitted with advance notice
3. Additional Services Refunds
3.1 Airport Transfer Service (CAD $49 per trip)
- Full Refund: Cancellations made more than 4 hours before scheduled pickup
- 50% Refund: Cancellations made 2-4 hours before pickup
- No Refund: Cancellations made less than 2 hours before pickup
3.2 Concierge Plus Service (CAD $35 per day)
- Prorated Refund: Available for unused days with 24-hour notice
- Full Day Refund: If service cannot be provided due to circumstances beyond guest control
3.3 Meeting Room Rentals (CAD $125 per hour)
- Full Refund: Cancellations made more than 48 hours in advance
- 50% Refund: Cancellations made 24-48 hours in advance
- No Refund: Cancellations made less than 24 hours in advance
4. Refund Processing
4.1 Processing Timeline
Approved refunds will be processed as follows:
- Credit Card Refunds: 5-10 business days after approval
- Debit Card Refunds: 3-5 business days after approval
- Bank Transfer Refunds: 7-14 business days after approval
- Cash Refunds: Available immediately at the front desk for cash payments
4.2 Refund Method
Refunds will be issued to the original payment method used for the reservation. We cannot process refunds to different credit cards or payment methods for security reasons.
4.3 Processing Fees
A processing fee of CAD $25 may apply to refund requests for reservations cancelled within the refund period, except in cases of hotel-initiated cancellations or force majeure events.
5. Special Circumstances
5.1 Force Majeure Events
In cases of force majeure events (natural disasters, government mandates, health emergencies, or other circumstances beyond our control), we will work with guests to provide:
- Full refunds for affected reservations
- Rebooking options without penalty when operations resume
- Credit vouchers valid for 12 months from the original booking date
5.2 Medical Emergencies
Refunds for cancellations due to medical emergencies will be considered on a case-by-case basis and may require:
- Documentation from a licensed medical professional
- Proof of the medical emergency affecting travel ability
- Submission of refund request within 30 days of the incident
5.3 Travel Restrictions
For cancellations due to government-imposed travel restrictions or border closures:
- Full refunds will be provided with appropriate documentation
- Rebooking options available when restrictions are lifted
- No processing fees will be charged
6. Hotel-Initiated Changes and Cancellations
6.1 Room Changes
If we need to change your room assignment due to maintenance or other operational reasons:
- We will provide comparable or upgraded accommodations at no additional cost
- If acceptable alternative accommodation cannot be provided, full refund will be issued
- Compensation may be offered for significant inconvenience
6.2 Service Unavailability
If booked services become unavailable due to circumstances within our control:
- Full refund for the affected service
- Alternative arrangements when possible
- Compensation for significant inconvenience
7. Third-Party Bookings
For reservations made through third-party booking platforms (Expedia, Booking.com, etc.):
- Cancellation and refund policies of the booking platform apply
- Guests must contact the booking platform directly for cancellations
- Fomef Hotel cannot process refunds for third-party bookings
- We recommend reviewing the specific terms of your booking platform
8. Travel Insurance Recommendations
We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances that may require trip cancellation or modification. Travel insurance may cover:
- Trip cancellation due to illness or injury
- Travel delays and missed connections
- Emergency medical expenses while traveling
- Trip interruption due to covered reasons
9. Refund Request Process
9.1 How to Request a Refund
To request a refund, please contact us through one of the following methods:
9.2 Required Information
When requesting a refund, please provide:
- Reservation confirmation number
- Guest name and contact information
- Original payment method details
- Reason for cancellation
- Supporting documentation if applicable
9.3 Processing Timeline
Refund requests will be reviewed and responded to within 2 business days. Complex cases requiring additional documentation may take up to 5 business days for review.
10. Disputes and Appeals
If you disagree with a refund decision:
- You may request a review by emailing our management team
- Provide additional supporting documentation if available
- Appeals will be reviewed within 5 business days
- Final decisions will be communicated in writing
11. Compliance with Consumer Protection
Our refund policies comply with British Columbia consumer protection laws and regulations. We are committed to fair business practices and transparent communication regarding all refund procedures. This policy adheres to Google Ads policies regarding clear disclosure of terms and conditions.
12. Modification of Policy
Fomef Hotel reserves the right to modify this Refund Policy at any time. Changes will be posted on our website and will apply to new bookings made after the effective date. Existing reservations will be governed by the policy in effect at the time of booking.
13. Contact Information
For questions about this Refund Policy or to process a refund request:
- General Inquiries: [email protected]
- Refund Requests: [email protected]
- Phone: +1 403-298-9289
- Address: Fomef Hotel, 1192 Hamilton St, Vancouver, BC V6B 2S2, Canada
- Hours: Front desk available 24/7, management available 9 AM - 6 PM PST
This Refund Policy should be read in conjunction with our Terms and Conditions, which contain additional important information about your reservation and stay with us.